Ranking system fixed – thank you, guys!

Hello!

A few days ago we changed our rating system to thumbs up/down one. After a couple of days with the new system in place we were surprised and frustated by its results – having more negative votes than positive ones.
We thought that there are problems with the software we present you, but the strange thing was that more than 90% of comments were positive!
A lot of visitors didn’t even bother to download the products seeing those 60%-70% negative feedback…

We identified the source of problems two days ago, it was about the usability: lots of our visitors clicked the “thumbs down” button only to see if there are any negative comments, not to vote against the program! Strange, but while we were investigating possible problem sources we even didn’t think about it and become aware of the usability issue only thanks to our community members who reported their suspicions on the potential misunderstanding caused by our rating buttons placement. We finally knew what happened.

Thank you, guys! Yesterday we implemented the usability changes and we have voting results that are much closer to what we see in the comments – and now much more people download the products enjoying them, because now we get over 90% thumbs up votes which truly reflect the opinion of our users on the great software we select for them!